Contact / Help
Tell Hostly what you need help with.
Hostly routes routine questions to self-service first and flags exceptional stay, payment, safety and privacy cases for the right level of attention.
Tell me what's going on and I'll point you to the right next step.
Emergency numbers in Israel: Police 100 · MDA 101 · Fire 102
Outside Israel, use local emergency services. In immediate danger, contact emergency services first. Hostly's inbox is not monitored 24/7.
Current Home Front Command guidanceSmart support routing
Tell Hostly what you need help with
Hostly first identifies the right route. Signed-in users can then create a tracked support case. A support case never changes a booking, issues a refund or makes a safety decision by itself.
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This inbox isn't monitored 24/7. If you're in danger now, in Israel call Police 100, MDA 101 or Fire 102. Outside Israel, call local emergency services. Sending a report does not automatically cancel a stay, issue a refund or suspend a member.
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Find current answers about stays, hosting, events, privacy, fees and preview features.
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Signed-in guests and hosts can use Messages for conversations tied to their stay.
Go to MessagesEmail Hostly for help
Write to hello@hostlystay.app. Signed-in users can also create a tracked support case above. Messages remain available for stay conversations.